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What Do You Need to Know to Pass the 911 Dispatcher Test

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Dispatch - Written Exam Requirements

9-11 Dispatcher & Communications Officer

The Dispatcher Choice Tool (DST™) was designed to mensurate numerous areas that are related to successful performance as a dispatcher. The DST™ contains cerebral ability questions that are presented in two formats: oral and written. Information technology is important to note that the DST™ does not measure job-specific noesis or whatever specific skills that crave specialized training. You will not demand any specific dispatcher knowledge or skills to succeed on the DST™.

In club to better familiarize you with the diversity of questions you will feel in the cerebral section of the DST™, the post-obit tabular array will describe each cognitive power expanse and the manner in which it might be demonstrated on the chore.

  • Deductive Reasoning: Deductive reasoning is the ability to utilize rules and principles to brand decisions about what to look from a specific situation. Dispatchers often use this skill when they apply sure procedures (east.g., CPR, Poisoning, etc.) to assistance victims in a situation.
  • Inductive Reasoning: Inductive reasoning is the ability to combine specific pieces of information to make it at a conclusion about what the causal human relationship is between those pieces of information and the resulting result. Dispatchers frequently practice this ability when they take in multiple pieces of information and and then make decisions about how to react to a scenario based on that information.
  • Information Ordering: Data ordering is the ability to identify the best or proper club of given actions or steps. This ability is fundamental to agreement the proper society of steps in performing a specific task safely. Dispatchers must piece together the proper social club of events from data provided by caller.
  • Oral Comprehension: Oral comprehension is the ability to listen to and understand information and ideas presented through spoken words and sentences. Dispatchers use this power as a primary source of acquiring data from callers.
  • Selective Attention: Selective attention is the ability to concentrate on a job over a period of time without being distracted. Dispatchers must be able to focus on the information provided by the caller in the presence of background noise and static.
  • Spatial Orientation: Spatial orientation is the ability to understand how to navigate within spaces or how to become from one point to another. Dispatchers require this power to assign proper units to incidents based upon their proximity, and need to be able to provide responding units with information of how to get to an incident scene.
  • Speech Recognition: Speech communication Recognition is the power to identify and understand the speech of another person. Dispatchers interact with callers equally their principal job and must exist able to empathize the speech of callers.
  • Written Comprehension: Written comprehension is simply the ability to read the English language and understand what is beingness communicated. This involves an understanding of vocabulary, grammatical structure, punctuation and literary fashion. Dispatchers are required to read and empathize a vast corporeality of preparation materials and are confronted with on-going professional grooming throughout their career that is presented in a written format. Dispatchers likewise have to read and understand policies, procedures and other written material.
  • Written Expression: Written expression is the ability to communicate intended thoughts using the English language. This ability requires an understanding of vocabulary, grammatical structure, punctuation and syntax. Dispatchers are responsible for taking notes from callers and creating reports of incidents, as well every bit communicating information through logs and records; therefore, dispatchers must exist able to communicate intelligently and professionally via the written give-and-take. It is necessary to empathize how to spell common words, properly use and pair parts of language (e.g., nouns, verbs, articles, etc.), punctuate sentences properly, and etch meaningful sentences.

In one case your payment is received for your testing fees, you will be emailed an Introductory Test Guide for the written test.

You lot must score at least seventy% on the written exam to be considered "Passing" on this portion of the exam procedure.

Typing Test

The typing test is a critical component of your written test score and y'all are required to complete the online typing test before the mean solar day of your exam. You will exist immune four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you lot want PST to forward to the agencies you take applied with.

You lot must consummate this footstep by choosing "Typing Tests" from your drop-down menu when you are logged into your PST account. Failure to complete the typing test may result in an automatic disqualification from the hiring process, as there volition be no score to study to the agencies.

Most agencies require a minimum of 35 WPM, 90% accuracy, unless the section you are applying to requires a higher or lower WPM score. Yous tin view individual agency requirements on the bureau profile pages.

Study Guides

Study Guide

Once you consummate your test registration process, you will be provided a free basic introductory guide to review prior to your examination date.

A Preparation Guide, seeks to provide critical information about the DST™ that will allow you to prepare for the test-taking experience, hone your cognitive skills, minimize test-related feet and is available for purchase.

  • Written Examination Requirements
    Important information well-nigh your written exam and your typing test.
  • Examination Twenty-four hour period Requirements and Policies
    Of import information on what you are required to bring, and what you are prohibited from bringing.

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Source: https://www.publicsafetytesting.com/information-center/test-requirements-dispatch-written

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